Customer Return Policy

We offer a 100% return policy on all goods, expect goods bought on sale or reduced price.
All returns must be in perfect condition, and come with their original packaging. We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging.
Merchandise that has been worn, used, altered or damaged will not be accepted. 

 

Bottega Veneta, Mulberry, Burberry, Gucci – Copenhagen Airport:
Return merchandise and/or money back within 30 days by showing the receipt. Follows Copenhagen Airports return policy.

Bottega Veneta Copenhagen:
No refunds only store credit within 14 days by showing the receipt.

Bottega Veneta Oslo:
No refunds only store credit within 14 days by showing the receipt.

Burberry Copenhagen:
Return merchandise and/or money back within 14 days by showing the receipt.

Burberry Stockholm:
Return merchandise and/or money back within 14 days by showing the receipt

Burberry, NK Stockholm:
Return merchandise and/or money back within 30 days by showing the receipt. Follows NKs return policy.

Gucci Copenhagen:
No refunds only store credit within 14 days by showing the receipt.

Gucci Oslo:
No refunds only store credit within 14 days by showing the receipt.

Gucci Stockholm:
Return merchandise and/or money back within 14 days by showing the receipt.

Mulberry Copenhagen:
Return merchandise and/or money back within 14 days by showing the receipt.

Mulberry Oslo:
No refunds only store credit within 14 days by showing the receipt.